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FAQ
How do I file a claim for damage or defects?
Contact us at care@kkircherhome.com within 5 days of receiving your order. Include your order number, photos of the issue, and a brief description. We will review and determine next steps, which may include repair, replacement, or care guidance.
What is the Performance Luxury Promise?
Our Performance Luxury Promise means each piece is designed to balance durability, easy care and timeless design.
Are there limitations to the Performance Luxury Promise?
Yes. The Promise does not cover:
- Damage caused by pets (teeth, claws, beaks)
- Oil-based stains
- Red wine stains
- Long-standing spills not promptly addressed
- Normal wear and tear
- Misuse or failure to follow care instructions
What’s excluded from your Performance Luxury Promise?
Misuse, neglect, failure to follow care instructions, long-standing spills, normal wear and tear, and pet-related damage are not covered.
Is there a guarantee against all stains?
No. While our fabrics are designed to handle most everyday messes, we do not guarantee against:
- Oil-based stains (including cosmetics or grease).
- Red wine stains.
- Damage from pets’ teeth, claws, or beaks.
What makes Performance Luxury fabrics different?
Performance Luxury fabrics are designed for busy households that don’t want to compromise on style. They resist most everyday stains, are built for durability, and—depending on the style—may include liquid repellency or even bleach-cleanable features.
Do all fabrics have the same level of durability?
All of our Performance Luxury fabrics meet or exceed industry durability standards. Some have added features like liquid repellency or bleach cleanability, noted in product descriptions.
How do I care for my Performance Luxury pieces?
Address spills quickly, blot rather than rub, and follow care tag instructions. Avoid harsh solvents or abrasive tools unless specified for your fabric type.
How durable are your performance fabrics?
At K Kircher Home, our performance fabrics are chosen using the same rigorous standards trusted by the hospitality industry. One of the key durability measures is the double rub rating—a test that measures how well a fabric can withstand wear before showing signs of abrasion.
Typical double rub standards:
-Light residential use: 9,000–15,000 double rubs
-Heavy residential use: 15,000–25,000 double rubs
-High-performance residential: 25,000–35,000 double rubs
-Hospitality-grade: 50,000–100,000+ double rubs
Are all your fabrics stain resistant?
Yes. All Performance Luxury fabrics inherently resist most everyday stains and spills. Prompt blotting with a clean, damp cloth usually removes the majority of the mess.
Do all Performance Luxury fabrics repel liquids?
No. Only certain styles are made with liquid-repellent technology, which helps water-based spills like coffee or juice bead up for easy blotting. Product descriptions indicate when this feature is included.
How should I handle spills?
Act quickly. For best results:
- Blot (don’t rub) with a clean, damp cloth.
- For stubborn stains, follow your fabric’s care instructions.
- Avoid letting red wine, coffee, or oil-based stains sit for long periods.
Can I wash cushion covers?
Some covers are removable and machine washable. Always follow the specific care instructions provided on the product tag.
Can I use bleach to clean my fabric?
Only select Performance Luxury fabrics are made with solution-dyed fibers that can be cleaned with a 10:1 water-to-bleach mixture. Always check your care tag before using bleach, and rinse thoroughly afterward.
How can I keep my K Kircher Home pieces looking beautiful?
Follow our care recommendations, address spills quickly, and use cleaning methods that match your fabric’s specific care tag instructions.