Materials + Care 

Curious about what your pieces are made of? And how to keep them looking their best? Explore materials and care for your furniture or decor on the individual product page.

Questions? Contact our Concierge.

Performance Luxury Disclaimer

Our Performance Luxury collection is designed for real life—where comfort, style, and cleanability meet. Products bearing our KK Mark meet the highest standards of durability, easy care, and timeless design.

That said, no fabric or finish is indestructible. While our materials are engineered for everyday life, they are not guaranteed against:

• Damage from teeth, claws, or beaks.
  
• Oil-based stains such as red wine, lipstick, or grease.
  
• Ink and dye transfer (e.g., from dark denim jeans, printed fabrics, newspapers, or magazines)
  
• Any damage resulting from improper cleaning methods or use of harsh chemicals.
  
• Normal wear and tear associated with everyday use.

While new regulations mean we no longer use PFAS or fluorinated treatments, we still prioritize washable, spot cleanable, or performance rated fabrics wherever possible.

Properly addressing spills when they occur is key to maintaining the beauty and longevity of your item. For best results, we recommend prompt attention to all spills—no spill should not be left to sit for extended periods. The sooner a spill is addressed, the more successful the cleaning outcome.

Always follow care instructions and use common-sense maintenance to preserve the longevity of your product. For specific cleanability or durability concerns, please consult our FAQ or contact our customer care team.

Warranty

We stand by the manufacturer's warranty on every item we sell. Find the details of each warranty on the individual item page.

Damage + Claims Policy

We take great care in packaging and inspecting each item before it leaves our warehouse. Upon delivery, please inspect your order immediately. If your item arrives damaged or defective, we ask that you notify us within 48 hours of receipt by emailing care@kkircherhome.com with the following:

• Your order number.
  
• Clear photos of the packaging and the damage.
  
• A brief description of the issue.

Once we receive your claim, our team will review it and respond within 2 business days with next steps. Please do not discard the packaging or item until your claim has been resolved, as we may require its return for inspection.

We cannot honor claims submitted beyond 48 hours of receipt or for items that have been used, installed, or altered in any way.

Do you have a warranty or shipping claim?

Shipping Damage

We take great care to ensure your order arrives in excellent condition. Please inspect all items carefully at the time of delivery.

For White Glove Delivery:

Before signing the delivery receipt, check each piece for visible damage. If you notice any issues, make note of them on the delivery paperwork and take photos immediately.

For Ground Shipping:

Open your package promptly upon arrival and inspect the contents. Report any visible damage to our team within 48 hours of receipt, including clear photos of the packaging and the damaged item.

To report shipping damage, please email care@kkircherhome.com with your order
number, photos, and a brief description of the issue. Our customer service team will review your claim and coordinate a repair, replacement, or refund as appropriate.

Warranty Issue

Our products are crafted with the highest quality standards and, where applicable, include a limited manufacturer’s warranty. Warranty coverage applies only to defects in materials or workmanship and does not extend to damage caused by misuse, accidents, alterations, or normal wear and tear.

If you believe you have a warranty claim:

1. Email care@kkircherhome.com with your order number, proof of purchase, detailed description of the issue, and photos.
   
2. Our team will review your claim and, if approved, coordinate repair, replacement, or other resolution based on the manufacturer’s warranty terms.
   
3. For Made to Order or custom items, warranty coverage and timelines may vary; our team will confirm details upon review.